A decade after establishing itself on the web, it opened a physical store. Now the company has more than 80 shops across the UK plus an actual hotel adjacent to a cocoa plantation on Saint Lucia.
At one time, Hotel Chocolat had a handful of US stores but closed them a couple of years ago. It retains its online presence selling to US customers, however.
Eyeing another round of international retail expansion, Hotel Chocolat has a franchise presence on Gibraltar and is also opening company-owned chocolate boutiques in Copenhagen to assess the opportunities for this very British brand.
Hotel Chocolat has more than 100k likes on Facebook, 52k followers on Twitter, and more than 3k followers on Pinterest, among other social media activities.