Privacy concerns need to be addressed, of course. Still, by defining the audience, the offer, and the objective, marketers can test and refine their use of geolocation to attract new customers and encourage repeat purchasing.
- Target customers in or near your location. Through geofencing, you can define an area within which you will communicate incentives to visit your venue or buy a particular offering. Coca-Cola sends messages to shoppers' phones while customers are inside Albertsons supermarkets, for instance, directing them to promotional deals in the soft-drink aisle.
- Have something to say. This is sales promotion territory--meaning the marketing should convey a sense of urgency, such as a limited-time offer. American Eagle Outfitters identifies shoppers entering the mall parking lot and communicates about new products and other news, boosting foot traffic.
- Make location count. Starbucks uses geolocation to transmit the customer's mobile order to the nearest convenient location via the ordering app. Customers like the speed and convenience. Starbucks likes the efficiency. Win-win all the way around.