Top 10 Leaders in Retail Customer Service

The National Retail Federation just released its ranking of retail service leaders, based on a survey of 9,300 consumers. The top 10 are a mix of bricks-and-mortar and online/TV retailers:

1. Amazon.com (up from #2 last year)
2. L.L. Bean
3. Zappos (before the revelation of its recent hacking problem)
4. Overstock.com
5. QVC
6. Kohl's
7. Lands' End
8. J.C. Penney
9. Newegg.com
10. Nordstrom