Thursday, November 16, 2017

Beyond Turkey: Retailers and Consumers Face Choices

It's November. And that means consumers and retailers have some interesting choices to make.

Walmart is one of a handful of stores that will be open all day on Thanksgiving Day. Other retailers, like Best Buy and Macy's, will open later on Thanksgiving to attract shoppers who want to start their gift buying after enjoying a holiday meal.

Black Friday (the Friday after Thanksgiving) is, of course, traditionally a big shopping day for many consumers who seek bargains. But outdoor retailer REI is promoting an alternative for the third consecutive year. As shown above, it uses the hashtag #OptOutside to encourage consumers (and employees) to enjoy nature rather than crowd into stores and plunk down money. This unusual campaign has differentiated REI from every other retailer and endeared it to brand fans and employees alike.

The Saturday after Thanksgiving is now known as Small Business Saturday. Created by American Express in 2010, Small Business Saturday is a day for encouraging consumers to choose to support small and local businesses. There are nearly 3.5 million Facebook likes for Small Business Saturday's page, featuring #ShopSmall as the hashtag.

Then comes CyberMonday, a day when online retailers promote deals to attract buyers galore. This has become a major tradition as online buying grows in popularity. Especially given the big push into ecommerce by Walmart and other store-based retailers, CyberMonday will continue to be an important day for dueling discounts (and the consumer wins).

Finally, Giving Tuesday is the youngest of these "holidays," a day that encourages charitable donations, volunteerism, and support of good causes. Founded in 2012, #GivingTuesday is a good reminder of the many ways consumers and groups can make a difference by giving of their time, talents, and money.

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