Friday, August 15, 2008

Netflix Stays in Touch

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We’re sorry to report that since Tuesday we’ve been experiencing issues with our shipping system, so many of you have not received DVDs in a timely manner and many of you have not received emails letting you know we got a DVD back from you.

We pride ourselves in delighting you, and we’ve let you down. We apologize and are working around the clock to restore normal operations. To all of you whose shipments have been delayed, we’ll be automatically applying a credit to your next billing statement. Or, if you are new to Netflix and your first shipments have been delayed, we recognize that this is not a good way to begin your Netflix membership and we’ll automatically extend your free trial.

Our goal is to ship DVDs as soon as possible and to keep you updated. Again, we are sorry for the inconvenience we’ve caused you and thank you for your patience.

The Netflix Team

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Netflix is having some kind of problem in its shipping department and has been doing a great job of communicating with customers, as you can see from this notice. Having DVDs delayed is an inconvenience, but being alerted to the problem and having the company apologize shows unusual transparency. Thank you, Netflix, for staying in touch and working hard to earn and keep my trust.

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