Next Distribution Frontier: Drones

The idea of delivering orders via drone is catching on. Why? Because marketers see a lot of opportunity in same-day delivery, and drones can take a load off traditional mechanisms like trucks/vans/cars/motorcycles. The cost per package delivered is still being assessed, but likely it would be greener, cheaper, and much faster than delivery by traditional methods.

Domino's is already testing drone delivery of pizza in Auckland, New Zealand. 7-Eleven is also testing drone delivery, having successfully delivered Slurpees and food to a family in Reno this year.

Amazon has been championing this possibility for a while and conducting tests. It says: "Amazon Prime Air is a future service that will deliver packages up to five pounds in 30 minutes or less using small drones. Flying under 400 feet and weighing less than 55 pounds, Prime Air vehicles will take advantage of sophisticated “sense and avoid” technology, as well as a high degree of automation, to safely operate beyond the line of sight to distances of 10 miles or more."

Now Alphabet, Google's parent company, has been approved to test its drone delivery in selected areas. Project Wing, Alphabet's drone unit, is partnering with Chipotle to test delivery of burritos to customers on the Virginia Tech campus. The head of Project Wing observes: "It's the first time that we're actually out there delivering stuff to people who want that stuff." The test will determine how well packaging protects the "stuff" and whether the "stuff" arrives warm.

Chipotle's Challenge: Crisis Management

Chipotle has had months of negative headlines over the contamination crises at some of its restaurants.

Search for "Chipotle AND crisis" and you'll find more than 2 million links. Some of these links relate to the E. coli outbreak in the Pacific Northwest, some relate to a norovirus problem in Boston. Many look at the company's management of this crisis.

Food safety is at the core of the crisis. When consumers eat out, they expect their food will not make them sick. And since Chipotle has made its reputation on the basis of natural food prepared fresh, this crisis is especially challenging.

The restaurant chain's reputation has definitely suffered. Rebuilding trust and reassuring customers that they can safely enjoy Chipotle's food will be a top priority in 2016, once the source(s) of the outbreaks have been identified and dealt with.

Chipotle's CEO has publicly apologized and outlined a number of steps to strengthen food safety. Yet until the outbreaks are out of the headlines, Chipotle's marketing activities can't get back into high gear.

Maybe one way to reassure the public and start to resture trust is for Chipotle's management to be seen (with their families) eating at local Chipotle's all around the country, every day, especially in restaurants affected by these outbreaks. That would go a long way toward reassuring consumers IMHO.