Thursday, February 12, 2009

Tsk Tsk Charter Communications

Too bad Charter is my local cable company. The top headline is from a news release on its web site (you don't get the news about bankruptcy until you read deep into the story).

The bottom headline is from the Wall Street Journal--and it doesn't sound like an April Fool's prank, just another nail in ... well, you know.

Charter often appears at or near the bottom of customer service ratings--for instance, in the March Consumer Reports feature about digital TV service, it's ranked #11 of 12.

Speaking as a customer and a marketer, competition in suburban cable/broadband services would increase the level of service, improve loyalty, and take the handcuffs off customers.
Charter Communications Reaches Agreement in Principle with Certain Debt Holders to Reduce Debt
clipped from

Charter Communications said it will file for bankruptcy protection by April 1 as part of an agreement with some of its debt holders to reduce its debt by $8 billion.

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